Refund Policy
At Smalltown Shoe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer refunds under the following conditions:
Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
Non-Refundable Items
- Gift cards
- Custom-made or personalized items
- Items marked as “final sale”
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refund Processing
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days.
- Refunds will be issued to the original payment method.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
For any questions regarding our refund policy, please reach out to our customer service team.
Note: This policy is subject to change without prior notice.